Interactive Voice Response (IVR) is a computer telephony function that enables callers to interact with a phone system to obtain information or to process transactions.

Database Systems Corp. (DSC) is a leading provider of custom IVR applications and phone systems. Since 1978, DSC has been providing computer software and solutions including applications and computer systems, particularly for the call center industry.

Using the latest IVR design processes, DSC developers have been providing automatic phone answering applications for its service clients. These IVR applications reside in call centers or stand-alone departments requiring call answering and processing capabilities.

DSC professionals can design, develop, and implement a turnkey IVR application for your organization and have it operational within a minimum amount of time.

Contact DSC to learn more about our interactive voice response solutions and call answering services.

"HTH Worldwide is a leader in helping world travelers gain access to quality healthcare services all around the globe. HTH combines ongoing research, a contracted global community of physicians and hospitals, advanced Internet applications, and wide experience in international health insurance to ensure customers' health, safety and peace of mind." - www.hthworldwide.com HTH Worldwide uses our interactive voice response phone system to route phone calls whenever there is a request for emergency transport services. Calls are answered and routed to the U.S. (with Paris as a backup) during the weekdays, whereas after hours and weekend calls are immediatedly routed to Paris.

Database Systems Corp. provides a complete line of custom interactive voice response services and products. The following information is provided to assist you in learning more about how DSC can satisfy your call answering needs.

Interactive Voice Response Systems

DSC offers affordable and expandable interactive voice response technology products. Our interactive voice response equipment include a modern Windows PC with Dialogic computer telephony IVR components. When combined with our extensive interactive voice response software, these IVRS (IVR Systems) can perform both inbound call distribution as well as outbound calling campaigns.

The WIZARD interactive voice response system is an analog phone system that is our entry level call center phone system. This phone supports up to 48 analog phone lines. If your calling center requires more lines, our PACER digital phone system can be used in environments where T1 phone line support is required. The PACER phone system can support up to 480 phone lines and be networked to support many multiples of this number.

Interactive Voice Response Software

DSC provides a comprehensive interactive voice response software library that is used to create virtually any phone application. Several of the features include our own easy to use interactive voice response software that leads you step by step through the operation of your custom phone applications.

Phone applications can be designed and developed using this complete application development toolkit. DSC can develop custom phone applications. These interactive voice response applications can be easily ported to our digital phone system (PACER) when your call volume requires a larger system. DSC provides a comprehensive IVR software library for the development of automatic phone answering applications.

Interactive Voice Response Programming

DSC offers complete IVR programming services and phone application development. From simple to complex IVR applications, DSC personnel can design, develop, test and implement your phone campaign quickly and have your phone program in place with a minimal amount of time.

Our highly professional and trained programming staff can analyse your phone needs and design your IVR applications to meet your requirements. Your calling campaign does not have to conform to a static IVR model. Instead our IVR system will answer your calls according to the rules dictated by your business.

Interactive Voice Response Services

Besides providing call answering phone systems and computer telephony solutions, DSC provides IVR services at its secure and redundant data center located in Phoenix, Arizona.

Using IVR technology, our experienced development staff can design and program your inbound calling campaigns quickly and efficiently. And you will find our custom IVR development services are quite affordable.

Contact Us Today to learn more about our custom interactive voice response phone systems, software and outsourcing services.