IVR (Interactive Voice Response) is a technology that allows users (usually callers) to obtain information from a phone system without the assistance of an operator. IVRs can accept input from callers, usually in the form of pressed phone keys, and can accept voice input and in some cases translate that into actions.

Database Systems Corp. (DSC) provides IVR technology including both call answering phone systems and IVR outsourcing services.

If your organization needs an inhouse IVR system or wishes to use DSC's hosted IVR services, DSC can develop a custom IVR solution that meets your phone answering requirements.

From simple to complex phone answering applications, DSC's experienced IVR development staff can design, develop, test and install your call answering application quickly and with minimum expense to your organization.

Contact DSC to learn more about our custom IVR systems and development solutions.

"La Curacao, through its technology division ADIR, is the first transmitter of money abroad to officially open in California in 2006, said Brian Yuen, Acting Commissioner of California Department of Financial Institutions. La Curacao will specialize in the transfer of funds to Mexico and Central America from California. Unique features of this service are financed transactions, automated IVR (interactive voice response) transfers and Visa ® pre-paid cards." Database Systems Corp. provides turnkey IVR services to ADIR that facilitates the money transfer functions required by La Curacao. Consumers call our call center 800 number and initiate money transfers using our IVR phone systems.

Database Systems Corp. has developed an IVR software library that can be embedded within most modern computer programming languages including C and C++.

This IVR software uses recorded voice prompts as menus to provide callers with information maintained in the application or in remote databases or web servers. Telephone keypad entries (DTMF signals) are gathered from the caller to collect information and to provide navigation through simple to complex IVR menu structures.

DSC custom IVR software provides information back to the caller in the form of pre-recorded voice messages or data that is converted realtime using our text to speech translators. The IVR can also route the caller to a representative local to the center or transfer the call to an outside telephone number.

DSC has developed two series of IVRS (IVR Systems), the WIZARD IVR analog phone and the PACER IVR digital phone system. These complete call processing phone systems are provided to our clients who wish to own and maintain their own system. PACER IVR phone systems are also used exclusively at our own call centers for handling all of our clients' inbound call applications.

The WIZARD IVR phone system supports 4 to 48 analog phone lines, wherease the PACER system can support from 24 to 480 digital phone lines. The PACER IVR systems can be networked to provide a far greater number of digital line support.

DSC maintains its own secure data center that provides phone answering services for our customers. Using PACER IVR phone systems and IVR software, DSC provides comprehensive and affordable custom IVR solutions to virtually any size organization including government departments and businesses and corporations.

Our IVR hosting service processes incoming phone calls (usually 800 numbers or the equivalent) by presenting callers with a phone menu of items from which to choose. The IVR can process each caller's request automatically or the call can be routed to a representative of our clients.

Contact Us Today to learn more about our custom IVR (interactive voice response) systems and services.