IVRS (Interactive Voice Response Systems) solutions encompass a wide variety of phone systems, software, and services that is provided by Database Systems Corp. (DSC). DSC is a leading supplier of call center technology and automatic phone answering systems and software including IVR solutions.

Our IVR solution includes both software and phone systems. DSC provides a PACER phone system that supports digital phone lines and our WIZARD series of phone systems that support analog lines.

An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension. It enhances our phone system's current robust features of predictive dialing, ACD, and digital call recording.

DSC offers complete IVR systems for small to large organizations. Our IVR solutions are Intel based computer phone systems that support both digital (PACER) and analog (WIZARD) phone lines.

This complete call processing IVR solution gives your organization a 24 by 7 phone answering capability, providing around-the-clock information to your callers.

Contact Us Today to learn more about our IVR systems and custom IVR software solutions.

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• Complete toll free call answering service
• Provides 24 by 7 information
• Automates routine tasks
• Frees agents to focus on complex service requests
• Speeds caller response times
• Expands call capacity at a lower cost
• Provides multi-language support
• Reduces the cost of agent turnover

IVR Software Features

IVR Reports

• IVR Client/Server Architecture
• 800 number toll free systems
• C or C++ IVR library
• Multiple IVR Scripts
• DNIS Controlled
• Record IVR Caller Message and Store
• IVR Development Wizard
• User Navigation and Selection
• IVR Voice Mail
• Route Caller to Selected IVR Agent Groups
• Call Outside Line and Prompt for Input
• Connect Caller to Outside party
• Database Access and Update
• IVR Play Message and Prompt
• Interactive Voice Response Phone Key Input
• Play Music On Hold
• Call Outside Line and Transfer IVR Call
• Text To Speech Software (TTS)
• Mix IVR Messages and Text
• IVR Response Logging and Reports

Custom IVRS Solutions

DSC provides a complete line of custom IVRS solutions which include phone systems, interactive voice response software, development services and hosted IVRS services. The following are some of the IVRS solutions available from Database Systems Corp.

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IVRS Hosting Services

Besides offering turnkey IVR phone systems, DSC provides a wide range of IVR hosting and IVR outsourcing services. Hosted IVR is a popular program with many organizations that do not have the telecommunications equipment and infrastructure to maintain their own calling applications.

DSC maintains an off site telecom and data center that is secured in a highly redundant environment. Using our experienced IVR development teams, DSC can develop and manage virtually any sized IVR campaign to meet your IVR outsourcing requirements.

IVRS Services

DSC provides comprehensive IVR development services for its customers. The following Systems Approach is used by our experienced IVR development team when creating a new IVR application:

• IVR Consulting - initial feasibility study and application IVR definition
• IVR Design - define IVR to meet the user's requirements
• IVR Development - assign IVR tasks to programmers and resource managers
• IVR Programming - build the IVR application using modern development tools
• IVR Testing - test the coded IVR under various conditions and system stresses
• IVR Implementation - "Go Live" with the new IVR program
• IVR Management - enhance and maintain the new IVR program

IVRS Systems

Database Systems Corp. IVR software is developed for our IVR systems and is portable. These phone applications and can be transferred to any other WIZARD analog or PACER digital phone system. Thus the investment in your phone application is not lost as your organization grows from a small analog IVR phone system to the larger digital PACER series.

IVRS Software Routines

DSC provides a complete IVR software programming library for its clients that allows developer to build call answering applications using common programming languages such as C / C++, Visual basic, Active-X. and .NET

IVRS Development Software

IVR software development tools are provided by Database Systems Corp. along with IVR software development services. DSC IVR software is based upon an 'Open IVR' concept. Using this advanced technique, IVR applications can reside on the actual phone system or can reside on any other application server that is networked with DSC's IVR phone system. This places the application closer to the data a resources necessary to fulfill the IVR requirements.

IVRS Applications

IVR Applications and toll free answering solutions are becoming very popular today. Both public and private organizations are providing information to community members and clients 24 hours a day. In just a short period of time, this technology has been applied to a growing number of industries and projects.

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Contact Database Systems Corp.

Contact Us Today to learn more about our custom interactive voice response solutions and applications.