An Interactive Voice Response (IVR) system is a computerized system that allows a person, typically a telephone caller, to select an option from a voice menu and perform transactions with a computer system. This can be as simple as obtaining account balances or as complex as performing sophisticated transactions.

An IVR system plays a pre-recorded voice prompt and the caller presses a number on a telephone keypad to select the option, or speaks simple answers such as "yes", "no", or numbers in response to the voice prompts.

Database Systems Corp. (DSC) is a leading provider of computer telephony integration products including automated call answering services and IVR phone systems. DSC turnkey IVR systems are composed of Intel processors with embedded Windows OS from Microsoft Corporation. These systems also include Dialogic computer telephony boards.

DSC also provides complete Windows IVR software that lets you develop your own call answering applications. DSC can likewise perform custom ivr application development for you. From simple to complex phone applications, DSC personnel can design, develop, test and implement your phone campaign quickly and have your phone program in place with a minimal amount of time.

Contact DSC to learn more about our Windows IVR development environment and phone systems.

Some of the basic features of the our Windows IVR programming environment are:

• Client/server architecture
• VoiceXML data access
• DNIS controlled
• Inbound and outbound call processing
• Record messages
• Play music on hold
• Multiple IVR scripts
• Play message and prompt
• Play mixture of recorded message and text
• Phone key input
• User navigation and selection
• Voice mail
• Database access and update
• Text to speech (TTS)
• Perform application functions
• Visual Basic, C, C++, Active-X, and .NET support
• IVR response logging and reports

The DSC IVR comes with several libraries that are compatible with multiple programming languages. The following are the languages currently supported:

• C and C++ programming languages
• Visual basic (Microsoft)
• Active-X
• .NET

"The American Red Cross is a humanitarian organization that provides emergency assistance, disaster relief and education inside the United States, as part of the International Federation of Red Cross and Red Crescent Societies. Today, in addition to domestic disaster relief, the American Red Cross offers compassionate services in five other areas: community services that help the needy; support and comfort for military members and their families; the collection, processing and distribution of lifesaving blood and blood products; educational programs that promote health and safety; and international relief and development programs." - www.redcross.org Database Systems Corp. was selected by The American Red Cross to provide our WIZARD phone system (with integrated Windows OS) for it's community and employee notification requirements. The American Red Cross uses this system to send recorded messages to employees and emergency response personnel during a disaster. Using our inbound IVR included with this voice broadcast system, American Red Cross personnel can record messages over the phone and transmit these messages to selected groups.

DSC has developed two series of Windows based IVR telephone systems - the WIZARD IVR analog phone and the PACER IVR digital phone system.

With embedded Windows OS operating systems, these complete call processing phone systems are provided to our clients who wish to own and maintain their own phone system. The PACER IVR phone systems are also used exclusively at our own call centers for handling all of our outsourcing clients' call applications.

The WIZARD IVR phone system supports 4 to 48 analog phone lines, wherease the PACER system can support from 24 to 480 digital phone lines. The PACER IVR systems can be networked to provide a far greater number of digital line support.

DSC has developed a comprehensive IVR software library that can be used with most modern languages including the Windows Visual Basic programming language.

This Windows based IVR software uses recorded voice prompts as menus to provide callers with information maintained in the application or in remote databases or web servers. Telephone keypad entries (DTMF signals) are gathered from the caller to collect information and to provide navigation through simple to complex IVR menu structures.

DSC custom IVR software provides information back to the caller in the form of pre-recorded voice messages or data that is converted realtime using our text to speech translators. The IVR can also route the caller to a representative local to the center or transfer the call to an outside telephone number.

Contact Us Today to learn more about our Windows IVR software and phone systems.